Privacy Policy

1. Who We Are

This website is operated by Borehole Specialists, serving Gauteng, South Africa. This policy explains how we handle personal information collected through this website, in line with the Protection of Personal Information Act (POPIA). If you have questions about this policy, contact us at info@boreholespecialists.co.za.

2. Information We Collect

When you contact us through this website, we may collect:

• Your name, phone number and email address
• The contents of any message or enquiry you send us
• Your property location or suburb, if you provide it, to assess service coverage
• Basic website usage data collected automatically through analytics tools

We only collect what is reasonably necessary to respond to your enquiry and provide our services.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Arrange site visits, surveys or scheduled work
• Keep basic records relating to work carried out on your property
• Understand how visitors use this website, so we can improve it

We do not sell your personal information, and we do not use it for purposes unrelated to responding to you or providing our services.

4. Analytics

This website uses Vercel Analytics to understand general visitor traffic and improve the site. This data is aggregated and is not used to identify you personally.

5. Sharing Your Information

We do not share your personal information with third parties, except where necessary to provide a service you have requested, where required by law, or where you have given us permission to do so.

6. How We Protect Your Information

We take reasonable steps to keep your personal information secure and to prevent unauthorised access, loss or misuse. No method of storing or transmitting information online is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide our services, or meet legal and record keeping obligations, after which it is deleted or anonymised.

8. Your Rights Under POPIA

Under South African law, you have the right to:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Ask us to delete personal information we no longer need
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been handled improperly

To exercise any of these rights, contact us at info@boreholespecialists.co.za and we will respond within a reasonable time.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and the date at the top of this page will reflect the most recent update.

10. Contact Us

For any questions about this policy or how your information is handled, contact us at info@boreholespecialists.co.za or 078 038 0384.